We want to make something your fur-baby will love. Please double-check the size before placing your order. If your order is not quite right, let us know how we can help.
Returns & replacements
- You may request a return within 30 days of delivery. We cannot accept return requests after that 30-day period.
- Returned items must be unused and in their original condition. Please include your order number or proof of purchase when contacting us.
- Customers pay return shipping unless we made a mistake. If your item arrives damaged or incorrect, Pawsvalley will provide a free return label.
- Eligible refunds are processed within 7 business days after we receive the returned item and are issued to the original form of payment.
- Customized products cannot be returned or exchanged. If a customized item arrives damaged or incorrect, please contact us so we can help make it right.
How to request help
Email support@pawsvalley.com with your order number and a brief description of the issue. Let us know if you are requesting a return or replacement. Please wait for our return instructions before sending anything back.